Refund policy

At GRIPFIT, we carefully inspect and securely pack every order before dispatch to ensure it reaches you in perfect condition.

Refunds or exchanges are available only in the following cases:

• You receive a damaged product.
• You receive an empty package.

Important:

• Please inspect the package before accepting delivery.
• Do not accept the parcel if the outer packaging appears tampered with, opened, or damaged. If you accept a visibly tampered package, we may not be able to process a refund or exchange.
• To help us verify your claim, please record an unboxing video from the moment you receive the sealed package until the product is fully unpacked. This may be requested during the verification process.

If you experience either of the eligible issues, please contact our customer support within 24 hours of delivery with your order details and clear photos/videos of the issue. Once the claim is verified, we will arrange a replacement or issue a refund, as applicable.

Please note that refunds or exchanges are not available for reasons other than the cases mentioned above.